Shipping Policy

Shipping times:

  • Custom Bedding and Custom Designs ship 8 weeks from the purchase date.
  • Custom Nursery Coordinates ship 6 weeks from the purchase date.   This would include any individual items up to 3.  Over 3 custom items will ship 8 weeks from the purchase date.
  • Ready to Ship only items purchased, will ship 10 business days from the purchase date.
  • 2 Day Ship Collection only items purchased, will ship 2 business days from the purchase date.  
  • Insta-Ship items ship next business day if purchased by 4pm cst.
  • Curtains and Valances ship 5 weeks from the purchase date
  • Burp Cloths ship 10 business days from the purchase date
  • Outfits and gowns ship 10 business days from the purchase date
  • Only Ready to Ship items on the invoice will ship 10 business days from the purchase date.  If any items that are not in the Ready to Ship collection are purchased on the same invoice as the Ready to Ship items, then the order will ship the date of the item purchased.
  • Buy-Lay purchases will ship the ship time for the items plus 10 business days after the final payment.

 Carriers

We use the following carrier to deliver our orders: USPS

The estimated delivery time is provided at the checkout.  This is time it will approximately take USPS to deliver the order once it is ready to ship.

 Order Tracking

 Tracking is emailed when the order has shipped.

 Shipping Rates

 The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 Back Orders

All items are made to order, so there are no items that will be on back order.

Returns-

There are no refunds, as all items are custom made for each customer after they purchase.

 Restocking Fee for an Exchange:

 The item to be exchanged is subject to a 50% restocking fee in the items purchase price, and the remaining 50% product price will be issued as a store credit.  Store credits are in the form of an ecard that is emailed. Items must be in new, unused condition.  We also do not refund the original shipping and handling that you paid on the order.

 **Orders ship complete and all together.**

Buy-Lay Payment Plan Option:

  The 20% down payment is not refundable if the order is canceled.  Once the last payment is made, the order will ship 10 additional business days after that payment. 

 

Care Instructions:

Care instructions can be found on each products tag.  Do not use Dreft or any Free and Clear soaps, as they are very harsh chemicals that will strip the colors out of the fabrics.